Data Deletion
Three routes to delete your data — pick whichever is easiest for you. All of them work.
Effective: August 9, 2026
You can delete your AdLoomly data — including all TikTok-derived data — at any time, through any of the three routes below.
Route 1 — In-app
Go to Settings → Account → "Delete my data". Your TikTok access tokens are revoked immediately (all API calls stop), and your stored data is deleted within 30 days.
Route 2 — Email
Email privacy@adloomly.com from your registered email address and request deletion. We will confirm your request by email with a reference code you can use to check its status below.
Route 3 — TikTok-side
Remove AdLoomly's authorization in TikTok Business Center. This immediately stops all of our API access to your TikTok ad accounts. Then email us to purge the data we already stored, or it will be purged automatically per our retention schedule (all TikTok-derived data is deleted within 30 days of disconnection).
What gets deleted
- Your TikTok access tokens (revoked and destroyed).
- All TikTok-derived data: ad account IDs and names, campaign/ad group/ad metadata, and performance metrics (spend, impressions, clicks, conversions, CPA, CPM, ROAS).
- Your account profile (name, email, settings, rules and launch templates).
What we must retain
- Invoices and billing records, as required by tax and accounting law.
- Fraud-prevention and security logs, as required by law.
Check the status of a deletion request
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Timeline
- Immediately: TikTok access tokens revoked; all API calls stop.
- Within 30 days: all stored data deleted from our production systems.
- Within 90 days: backups purged.
For more on how we handle your data, see the Privacy Policy. Questions? Email privacy@adloomly.com.